Want a factual and unbiased review of ReStockIt.com? Here it is. If you’re skeptical about how bad it really is, that’s normal. Google “restockit reviews” and read what hundreds of irate customers have to say, such as the Epinions review page for Restockit. Knowing them they’ll probably try to sue this poor, struggling former employee to get this review removed but thankfully, there is no case for libel against truthful, non-malicious facts and opinions. Its important that the facts be known in the interest of the public.
I’ve been told that the co-CEOs of ReStockIt.com never give promotions. In my opinion, the extent of their employee retention strategy is Bagel Fridays and an occasional company outing where we solve puzzles, play games and learn more about the company’s core values. However, in a year I hadn’t noticed anyone take on added responsibility. They outsource additional roles to contracted consulting agencies that aren’t familiar with our operation and charge more than it would have cost to utilize existing employees with the same capabilities.
In my opinion, the reason why people quit so often is because they all realized that ReStockIt.com is a dead-end career. In my judgement, the CEO who is active in daily operations is a sociopath (treats people like pawns, unable to feel real empathy towards others). He is very intelligent and is talented at getting people to like him. He showers his employees in doughnuts, bagels, ice cream, coffee creamer and cookies that keep blood sugar levels high, improving mood and productivity. Instead of giving financial incentives like promotions, he gives what are called “Swooshes”, small plastic tokens of achievement in the form of a bouncey ball, a plastic button and other items. From my perspective, no one who values their future stays here longer than a year or so.
In my opinion the operations manager appears to be “phoning it in” in terms of effort. She does a good job at turning the co-CEO’s business directives, which in my opinion are whimsical and sometimes half-legal, into completed projects without passing judgement as to the viability or impact of those projects. On a weekly basis I’d hear this phrase coming from the co-CEO’s office: “I don’t want to go to jail for collusion but…”
All day long, ReStockIt.com orders get misshipped. The three top problems seem to be shipping the wrong item, sending the right item to the wrong address, or sending far more of the item than was ordered. If that happens, they will call you and give you a choice to either return the extra items on your dime, or buy the overshipped items over the phone at a discounted price. ReStockIt also buries its bad online reviews with biased good reviews. They’ve given financial incentives in exchange for good reviews, which I believe is actually illegal. It’s called astroturfing. See Wikipedia’s article on astroturfing. As of this writing, ReStockIt.com gives each new employee $50 to shop on ReStockIt.com and then write a positive review about the service. Here is a recent review about ReStockIt.com posted to ResellerRatings.com on May 1st 2012 that existed at the time of this writing. You can determine for yourself whether the review is real or not. Take notice of the correct capitalization of ReStockIt.com:
“All my purchases from ReStockIt.com have been excellent choices that convinced me to register for the auto-delivery. The prices are great and there are so many items to choose from. I would definitely recommend ReStockIt.com to my family and friends so that can reap the benefits also.”
I’m aware that ReStockIt.com’s auto-delivery feature is something that they had recently been wanting customers to join, and that a wide selection is actually a company angle. At the time of this writing their homepage said “Widest Selection Online” and “200,000 New Items”. In reality the number is much less as many items are out of stock at any given time. My advice is not to trust your shopping to a company who piles good reviews on top of bad ones instead of improving to minimize mistakes.
The facts and opinions expressed in this post are not published with malicious intent but to inform any consumer who is considering purchasing from them, or anyone who is considering applying for a job there.
There was a time when I loved working at ReStockIt. They admit, from the beginning to the end of my term there I did excellent work. I took the job knowing that the salary offer was much lower than I deserved, because I was confident that I would be able to prove my worth. It was a small 26 employee company, the perfect size for getting in early and moving up. Although they were impressed by the work I did (for example, single-handedly reversed their diving organic traffic due to the Panda algorithm and making it higher than it had ever been), they refused to offer a raise because I lacked a college degree. They wouldn’t even consider giving me more responsibility at the same pay. After almost a year of hard work, developing my own methods to complete large projects more effectively and faster than ever, I found myself having a hard time paying my bills. If you’ve ever worried about whether you could afford rent or where your next meal was going to come from, you know how I felt.
I wasn’t sure how to make extra money, but I needed it. I had no family or spouse to rely on, no one to help me but myself. I couldn’t wait tables or bartend because I had no experience. So I did the only thing I knew how to do well; I started my own retail website. There was a woman at ReStockIt who was a musician, so naturally she played in a rock band for extra money. The IT admin was good with computer networks and languages, so he taught classes on the side to pay the bills. I was good with internet marketing, so I started a website called modernmancaves.com, a Contemporary luxury goods retail site. On the rare occasion I would use the office fax machine to send documents related to my own business, which is not good practice but can hardly be said to be an abuse of company resources; it doesn’t even consume ink or paper. I left a copy of my fax in the fax machine once, which is how ReStockIt’s management learned about my company. I had never attempted to keep my company a secret, just as much as anyone else thinks it important to inform his boss about their side jobs (“Hi Sir, I just thought it was important for you to know, I’m delivering pizzas at night”).
The website never detracted from the speed or quality of my work at the office, and I continued to receive good reviews about my performance. In the end, however, once the CEOs knew about my website they spent weeks secretly reviewing people to replace me, then terminated me instantly on Friday March 15th without warning. In their eyes, the suffering and hardship that comes with sudden termination was of little concern to them so long as they could enjoy the convenience of uninterrupted work. The reason for termination, they said, was a violation of the non-compete agreement that I had signed at the beginning of my career there. Now, at this point I’d like you to visit ReStockIt.com, which is a 26 million dollar a year office supply website, and then visit ModernManCaves, which sells modern furniture. You can determine for yourself whether those two industries are related. If I could afford a Wrongful Termination lawyer I would surely win a case, but of course as the co-CEOs are probably aware, poor people can rarely acquire lawyers.
For weeks, the CEOs knew they were going to fire me without giving me the smallest chance at getting another job (which you may know is difficult to do right now), yet they smiled at me and greeted me every day as if nothing had changed. Websites are not easy to make profitable; not everyone can invent Facebook. My retail website was supposed to generate a little bit of extra income while allowing me to keep my internet marketing skills sharp. Since ReStockIt refused to allow me more responsibility, I needed to educate myself or else my only marketable skills would grow dull. None of this concerned them. One co-CEO in particular, in my opinion, considers his employees to be drones that don’t deserve the same opportunities that he enjoys, only deserving of the jobs that they were originally given for years on end. As soon as he discovered someone in his company had a little initiative, a little inner drive, he got rid of him.
If you’re considering applying for a job at ReStockIt and you think that your experience will probably be different, think again. In the full year that I worked there, four other people quit for the same reason; they all realized that there is no opportunity for growth at ReStockIt, professionally or financially. Each one of them moved on to better jobs. At least I was more loyal; I didn’t quit to a new job even though my salary put me through hardship; I continued working for them, hoping that they would change their minds about promoting from within the company. Instead, they hired someone to replace me behind my back and terminated me because of my side business, a website in a completely unrelated and non-competing industry. My advice to you would be to not consider a job at ReStockIt and if you do, never ask for a raise or you will single yourself out as someone that needs to be replaced.